Exchange, Returns and Money-Back:
18karatdiamonds.com, your own company believes in complete customer satisfaction. Every piece of Jewellery that is bought from us is special – a gift to yourself or a loved one... We have therefore taken utmost care in creating and inspecting the product thoroughly and pack it carefully. However if for any reason you did not like what you purchase or are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product in a very hassle free manner.
30 Day Exchange and Money Back policy:
18karatdiamonds.com: 30-day No Questions asked Return Policy: We are happy to provide you with full refund or exchange without any questions asked. We just need the actual invoice, original certificate etc and make sure that the product is in original condition. This is, however, applicable for orders within India only.
We will offer free return shipping within 30 days exchange policy.
How do I return the product to 18karatdiamonds.com within 30days?
1. Call our customer delight team at +91 8336938177 or email at firstname.lastname@example.org convey what you want to return, please keep the actual invoice ready and you will be given a unique reference number.
2. We will courier you or send our courier person with a 18karatdiamonds tamper proof package with the unique code with your Name and address.
3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by 18karatdiamonds.com. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
5. Once your returned item is received by 18karatdiamonds, your refund or new item will be processed shortly (Maximum of 10 days).
18karatdiamonds always believes in keeping a Customer Happy throughout the life.
We offer a lifetime exchange on all our Jewellery within India. If at any point of time you want to Exchange or Upgrade the product, we will happily provide you with an Exchange as below:
Jewellery products consisting of studded Diamonds Exchange at 80% of current market value.
Jewellery products consisting only of Gem Stones Exchange at 70% of current market value.
Plain Gold Jewellery Exchange at the prevailing rate of gold.
In all cases, the current market value will be determined by 18karatdiamonds.com and the gold rate followed will be of Indian Jewellery Association.
Please note that the deduction done is only to get our melting and broken cost and the VAT (taxes) component also will be deducted.
If you would like to return anything to us:
Please contact our 18karatdiamonds.com Customer Service or email email@example.com or call us at +91 8336938177. Our helpful and experienced team will help you deal with your return promptly.
The exchange, return and money back policies are subject to terms & conditions as mentioned below:
Customized Jewellery which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for return/money back.
Once your returned item is received our Quality Assurance Department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweler other than 18karatdiamonds.com), or damaged cannot be accepted for return/ money back.
·You will receive complimentary return shipping for all eligible products for return/money back within the 30 days Exchange policy.
Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 30 days period and for all other exchanges.
In case the customer cannot produce the original certificate, 18karatdiamonds.com will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.
In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
For all Money Back transactions, Value Added Tax at the applicable rate shall be collected from the money back value. The prevailing rate is 3%.
In case of Money back, the payment shall be made by way of an account payee cheque within 15 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
18karatdiamonds.com reserves the right to change the exchange/money back price of the product based on the Quality Inspection.
In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
For the 30-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then 18karatdiamonds.com will only refund the discounted price as per the invoice.
18karatdiamonds.com offers FREE shipping on every order within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.