We offer a Lifetime Exchange Policy on all purchases made from 18karatdiamonds.com, within India. If the product, along with diamonds and gemstones, if any, is intact, you may return it for the current value of all the materials with a minor deduction towards melting and recovery costs.
This means your product's current value of gold, diamonds and colored stones will be determined based on product specifications and the current price listed on our website. If you had received a discount or a free gift while making your purchase, we will be deducting the original discount amount or free gift value, whichever applicable. Alternatively, you can choose to return the free gift as well.
A 10% of this amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products.
You will be given a voucher for this value which remains valid for 12 months and can be used to purchase anything from 18karatdiamonds.com. Please note that this voucher cannot be en-cashed.
Currently we offer the Lifetime Exchange Policy on orders within India only.