30 Day Exchange and Money Back policy:
30-days No Questions asked Return Policy: We are happy to provide you with full refund or exchange without any questions asked. We just need the actual invoice, original certificate etc and make sure that the product is in original condition. This is, however, applicable for orders within India only.
We will offer free return shipping within 30 days exchange policy.
How do I return the product to 18karatdiamonds.com within 30days?
1. Call our customer delight team at +91 8336938177 or email at email@example.com and convey what you want to return, please keep the actual invoice ready and you will be given a unique reference number.
2. We will courier you or send our courier person with a 18karatdiamonds.com tamper proof package with the unique code with your name and address.
3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by 18karatdiamonds.com. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
5. Once your returned item is received by 18karatdiamonds.com, your refund or new item will be processed shortly (Maximum of 10 days).